Internships, Lagos

Entry Level – Customer Service Executive at a Telecommunication Company – Ascentech Services Limited

Ascentech Services Limited – Our client, a Telecommunication company, is recruiting to fill the position below:

Job Title: Entry Level – Customer Service Executive

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Overview

  • Our client is looking to hire someone with excellent communication skills for the role of an entry level – customer service executive in their reputable company.

Job Responsibilities

  • Manage large amounts of incoming phone calls and generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Qualifications / Requirements

  • HND / B.Sc in related field
  • 0 – 1 years proven experience as a Customer Support or Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

N65,000 Monthly.

Application Deadline: 16th January, 2023.

Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted.

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