Ascentech Services Limited – Our client, a Telecommunication company, is recruiting to fill the position below:

Job Title: Entry Level – Customer Service Executive

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Overview

• Our client is looking to hire someone with excellent communication skills for the role of an entry level – customer service executive in their reputable company.

Job Responsibilities

• Manage large amounts of incoming phone calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Qualifications / Requirements

• HND / B.Sc in related field
• 0 – 1 years proven experience as a Customer Support or Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N65,000 Monthly.

Application Deadline: 16th January, 2023.

Method of Application
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted.

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